Huawei Inaugurates Region’s First Flagship Customer Service Center

Huawei launched its 1st dedicated customer service center located in Dubai, UAE. Located in the Dubai Financial Center area it will cater to all customers using the Huawei flagship phones, providing on ground services including home delivery across the entire UAE.

It is the company’s 17th center worldwide an has 220 centers in China. Dubai was selected as the latest location due to the city’s growing regional and international appeal as an innovation and investment hub.

“Today we live in a dynamic era where technological progress is revolutionizing how we work, learn, entertain and live. People increasingly view connectivity less as a privilege and more as a necessity in their daily lives. In delivering the value of innovation through our rich product portfolio to more people across the region, Huawei is committed to offering excellent after-sales support and a one-stop service center for all our customers’ needs.”said Jiao Jian, Middle East President of Huawei’s Consumer Business Group.

The leading smartphone brand officially launched its new Customer Service Center—the first of its kind in the region—in Dubai yesterday by literally fixing a phone during a 120mph skydive freefall.

To mark the occasion, the company teamed up with Skydive Dubai to execute a midair stunt show, portraying a smartphone repair 12,000 feet above a live audience. Skydivers then delivered the handset to a distressed customer upon landing, representing Huawei’s commitment to fast customer response and repair at the new Center.

Following the show, guests were treated to a live, intimate performance from Huawei’s “Be The Star” winner Farah Chakhachiro, who won the recent talent competition after being selected by Arab sensation and multi-platinum recording artist Nancy Ajram.

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